In the past week,
The first time it was a real human person. A real human person who got a polite earful of complaint about the frequency of their calls/mailings/visits and a request not to be contacted further. A pointless request,
I’d had enough. I grabbed our last bill and found the contact # for FiOS orders. I called, and was put on hold while I was sent to the proper department (why was that not the proper department’s numer?) The very nice customer service woman put me on hold while she figured out what could be done, and a couple of minutes later returned victorious. She found a spot in their system whereby our account could be flagged “no solicitation by mail/phone” for Verizon, surveys, and Verizon-related vendors. Said flag should be in effect in 24-48 hrs.
Now if I could only figure out how to stop the automated political calls and the surveys…